Help with Netflix

Do you need help with a Netflix code that you have purchased? In this article we will explain everything so that you will know exactly how to use/activate this product on your Netflix account.

This article contains the following information:

• The code must be for the same currency as your account
• Code redemption
• How much does a Netflix subscription cost?
• Error messages / error codes

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The code must be for the same currency as your account
Note that the currency visible in your Netflix account must match the currency of the code you are purchasing. Did you buy a code for the wrong currency and don't manage to redeem it? Please contact us with your order number and/or e-mail address.

Code redemption

• Go to the Netflix website.
• Enter the code and click Redeem.
• Your code has been successfully redeemed.

How much does a Netflix subscription cost?
The costs of a Netflix subscription depend on the number of screens you want to watch at the same time. The more screens, the higher the costs. An additional advantage of a more expensive subscription is the possibility to watch some films and shows in ultra-HD. Click here to view all prices.

Error messages / error codes
For all your questions about error messages / error codes, we kindly request you to visit this Netflix page. We would like to inform you that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.

Do you get an error message saying that your code has already been used? As soon as we have received the payment, your code will be activated (= made usable) and delivered immediately. This makes it technically impossible for your code to be already used before you received it. This error is probably a technical issue that happened when you redeemed the code the first time. The steps below can sometimes help to solve this problem.

• Make sure that you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B).
• Check the transaction history of the account where you redeemed the code.
• Restart the device and log in again. This ensures that your credit is updated.

Is the problem not solved after this? Then please contact the publisher.

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