Help with Google Play

Do you need help with a Google Play code that you have purchased? In this article we will explain everything so that you will know exactly how to use / activate this product in the Google Play Store.

This article contains the following information:

• Code redemption
• Problems with the redemption
• Google asks for more information when redeeming a code
• Error messages / error codes

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Code redemption

• Go to the Google Play website.
• Enter the code and click on Redeem.
• Your code has been successfully redeemed.

Problems with the redemption

• Check that you have entered the code correctly and avoid any typing errors.
• Are you trying to redeem the code via a WiFi network? Then switch to your mobile network by turning off your WiFi and try again. Of course, this also applies the other way around (i.e. switching from mobile network to WiFi).
• Disable any VPN connection.
• Make sure that the country of the Google Play code you purchased matches the country where your Google Play account is set up:
  • Check the country of your Google Play account via this page:
    • Click Settings.
    • Under Payment profile, you will see the country set under Country/region (for example: United Kingdom (UK)).
• Make sure that the country under Country/region matches the country of your Google Play code. If this does not match, it is not possible to redeem your code.
• If the country already matches, update your Name under Name and address (you can fill in exactly the same here, the point is purely that you can save your account again. This will cause Google Play to refresh your account). Then click Save.
• If you get a message during redemption that the code cannot be used in a certain country, try to redeem the code via another platform (smartphone, tablet, laptop, PC, etc.).

Google asks for more information when redeeming a code
In some cases, when redeeming your code, Google will ask you to provide additional information. This has to do with a change in the security protocol of Google Play, which unfortunately we have no influence on. You must follow the steps in the error message after trying to redeem the code. If you don't do this, Google Play will not allow you to use the code(s).

If you do not want to cooperate with this, you have not received a response from them within 2 days or if your request is rejected by them, you can cancel your order yourself via this page. In this case, keep in mind that the issue with Google Play has not been solved.

Error messages / error codes
For all your questions about error messages / error codes, we kindly request you to view this Google Play page. We would like to inform you that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.

Do you get an error message saying that your code has already been used? As soon as we have received the payment, your code will be activated (= made usable) and delivered immediately. This makes it technically impossible for your code to be already used before you received it. This error is probably a technical issue that happened when you redeemed the code the first time. The steps below can sometimes help to solve this problem.

• Make sure you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B).
• Check the transaction history of the account where you redeemed the code.
• Restart the device and log in again. This ensures that your credit is updated.

Is the problem not solved after this? Then please contact the publisher.

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