Help with Just Eat

Do you need help with the Just Eat code that you have purchased? In this article we will explain everything so that you will know exactly how to use / activate this product on Just Eat.

This article contains the following information:

• Code redemption
• Error message: code has already been used
• Check balance
• Error messages / error codes

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Code redemption

• Visit the Just Eat website.
• Enter the address to which you want your order to be delivered to.
• Select your favorite restaurant, add the desired meal(s) to your shopping cart, and click on Go to checkout.
• Log in with your Just Eat account or continue as a guest.
• Select your desired payment method, click on I have a discount voucher, enter the code and click on Apply.
• During checkout, the value of your code will be deducted from the total amount.

Error message: code has already been used
In some cases, you may see an error message indicating that your code has already been used. If you haven't redeemed your code yet, don't worry. This message may be displayed because of one of the following reasons: you entered your Just Eat code for checkout of your order and then...

• ...your payment failed
• ...you changed your bank during checkout 
• ...your internet connection broke down
• ...you closed your internet browser
• ...you closed the tab in your internet browser
• ...you closed the Just Eat app on your smartphone/tablet
• ...You went to the previous page on your internet browser

When you enter a code while ordering on Just Eat, the code will be reserved for that payment. If the above happens (accidentally), your code will be reserved and temporarily unavailable. This necessary measure from Just Eat is unfortunately put in place to prevent misuse of codes.

Reserved codes that have not been used are released periodically. This is done through an automated process and, unfortunately, cannot be accelerated. Occasionally, it only takes 15 minutes, but it can also take longer. By 00:00 a.m. at the latest, all reserved codes can be used again.

Check balance
Follow the steps below to check the remaining balance on your Just Eat code. Following the steps below may make it look like you're about to place an order, but don't worry: this only happens when you actually complete the payment.

• Visit the Just Eat website.
• Enter the address to which you want your order to be delivered to.
• Select your favorite restaurant, add the desired meal(s) to your shopping cart, and click on Go to checkout.
• Log in with your Just Eat account or continue as a guest.
• Select your desired payment method, click on I have a discount voucher, enter the code and click on Apply. The (remaining) credit of your Just Eat code will now be displayed. Only when you complete your order, you will redeem the code.

Error messages / error codes
For all your questions about error messages / error codes, we kindly request you to visit this page. We would like to inform you that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.

Do you get an error message saying that your code has already been used? As soon as we have received the payment, your code will be activated (= made usable) and delivered immediately. This makes it technically impossible for your code to be already used before you received it. This error is probably a technical issue that happened when you redeemed the code the first time. The steps below can sometimes help to solve this problem.

• Make sure you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B).
• Check the transaction history of the account where you redeemed the code.
• Restart the device and log in again. This ensures that your credit is updated.

Is the problem not solved after this? Then please contact the publisher.

      Buy Just Eat Vouchers