Do you need help with a bol.com code that you have purchased? In this article we tell you all about it so that from that moment on you know exactly how you can use / activate this product on the bol.com website.
This article contains the following information:
Code redemption
There are 2 ways to redeem your bol.com gift card. You can add it to your bol.com account balance and then spend it with a purchase on bol.com. You can also redeem it during checkout on bol.com. You will find the instructions for both options below.
Add to your bol.com account balance
- Go to bol.com.
- At the top right, click Log in.
- Log in with your bol.com account or create one.
- Click Gift Cards on the left.
- Follow the instructions to redeem your bol.com gift card.
Redeem during checkout
- Go to bol.com.
- Place the desired products in your shopping cart.
- Click on your shopping cart at the top right.
- Click on Add gift card on the right.
- Follow the instructions to redeem your bol.com gift card.
Error messages / error codes
For all your questions about error messages / error codes, we kindly request you to visit this bol.com page. We would like to inform you that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.
Do you get an error message saying that your code has already been used? As soon as we have received the payment, your code will be activated (= made usable) and delivered immediately. This makes it technically impossible for your code to be already used before you received it. This error is probably a technical issue that happened when you redeemed the code the first time. The steps below can sometimes help to solve this problem.
- Make sure that you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B).
- Check the transaction history of the account where you redeemed the code.
- Restart the device and log in again. This ensures that your credit is updated.
Is the problem not solved after this? Then please contact the publisher.
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