Refund terms

We do everything we can to refund your money via the same payment method as soon as possible. Keep in mind that we depend on the method which you paid with and the terms that the payment provider uses. Below you will find an overview of the refund terms per payment method.

Amazon Pay, Apple Pay (Express), Carte Bancaire, Credit card, Google Pay, MobilePay and Vipps:
In most cases, we will cancel the transaction. Therefore, the original reservation will be canceled and you won't be actually charged for it on your bank account. As a result, any reservation will never actually be debited.

Payment method	Refund term
Amazon Pay**	1 - 5 working days
Apple Pay**	1 - 5 working days
Bancontact	1 - 5 working days
Bank transfer	1 - 5 working days
Belfius	1 - 5 working days
Carte Bancaire**	1 - 5 working days
Credit card**	1 - 5 working days
Dotpay	1 - 5 working days
eps-Überweisung	1 - 5 working days
Giropay	1 - 5 working days
Google Pay**	1 - 5 working days
iDeal	1 - 5 working days
KBC / CBC	1 - 5 working days
Klarna Pay Later***	1 - 5 working days
MB Way	1 - 5 working days
MobilePay**	1 - 5 working days
Multibanco	1 - 5 working days
MyBank	1 - 5 working days
Neteller	1 - 5 working days
Pay by Bank	1 - 5 working days
PayPal	24 hours
Paysafecard	Not applicable
Payshop	1 - 5 working days
Paytrail	1 - 5 working days
Przelewy24 / BLIK	1 - 5 working days
Rapid Transfer	1 - 5 working days
Skrill	1 - 5 working days
Sofort	2 - 10 working days
Swish	1 - 5 working days
Trustly	1 - 5 working days
Twint	1 - 5 working days
Vipps**	1 - 5 working days

* The refund will be made in the same cryptocurrency as the one you paid with, not in euros.
** In most cases, we will cancel the transaction. Therefore, the original reservation will be canceled and you won't be actually charged for it on your bank account. As a result, any reservation will never actually be debited.
*** If you have not paid the Klarna invoice yet, the order is simply cancelled and you will not have to pay it.